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Hotel San Rafael

Enjoy a 3.8-star stay at Hotel San Rafael, featuring free Wi-Fi and parking in San Cristóbal de las Casas. Close to Casa Na Bolom, El Arcotete, and the cathedral.

Av Insurgentes 66, Sta Lucia, 29250 San Cristóbal de las Casas, Chis., Mexico View on map
7.6/10
Good Based on 574 recent guest reviews
Free Wi-Fi Free parking Kid-friendly
What recent guests emphasize

Balanced comfort near transportation

Recent guests appreciate the hotel's convenient location, cleanliness, and affordability, while noting some noise and maintenance issues. Ideal for short stays and travelers prioritizing easy access to buses and local attractions.

Guests often praise

  • Excellent location next to the bus terminal with easy access to transport and sightseeing.
  • Affordable rates offering good value for budget-conscious travelers.
  • Clean and comfortable rooms with hot water and functional amenities like free Wi-Fi and parking.
  • 24-hour service and friendly staff enhance convenience and safety.
  • Effective luggage storage service at very reasonable prices.

Worth knowing

  • Rooms tend to be small and some areas like bathrooms could use maintenance improvements (e.g., toilet seats missing).
  • Noise carries easily through hallways and between rooms, which can affect sleep quality.
  • Water heating may require waiting before hot water is available.
  • Some guests noted inconsistent guest service and occasional lack of attention from staff.
  • No fitness center or pool on site, but kid-friendly and free parking are available.

Best for

  • Visitors seeking affordable accommodation near the San Cristóbal de las Casas bus station.
  • Travelers planning short stays or overnight stops between journeys.
  • Budget travelers who prioritize location and basic comforts over luxury amenities.
  • Groups or families looking for a kid-friendly and practical base for exploring nearby attractions.
  • Guests valuing easy access to local transport and sightseeing options around the city.
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About this property

Welcome to Hotel San Rafael

Located adjacent to the main bus terminal in San Cristóbal de las Casas, Hotel San Rafael offers straightforward accommodations with easy access to local transportation. The setting is practical for travelers seeking convenient connections to nearby attractions like the Casa Na Bolom museum and the Catedral de San Cristóbal. Its proximity to the city center is notable, placing guests within a short travel distance to major sightseeing and recreational spots.

The hotel provides essential amenities such as free Wi-Fi and parking, making it suitable for visitors traveling with families or groups. Although the property lacks a pool and fitness center, its kid-friendly approach and clean, modest rooms cater well to budget-conscious guests. Several reviews mention comfortable, well-maintained rooms despite some noise and minor maintenance issues, reflecting a generally honest but mixed guest experience.

With a rating hovering just below 4 stars based on over 500 reviews, the property is often appreciated for its value and location rather than luxury. Guests highlight its affordability and cleanliness, while noting that noise and limited in-room features may affect overall comfort. It is a practical choice for short stays or overnight stops, especially for those who prioritize access to transportation and nearby sightseeing opportunities.

The surrounding area offers a variety of local hotels with similar offerings and ratings, allowing visitors some alternative options nearby. The closest airport, Ángel Albino Corzo International Airport, is roughly an hour's drive away, positioning Hotel San Rafael as a functional base for exploring the region without extensive travel times.

Summary compiled by GoHotelly editors from verified guest reviews, partner descriptions and editorial notes.
Facilities & essentials

What's on-site and what you should know before you arrive

The short version: what's available day-to-day, and the key practical details most travelers search for.

Most popular facilities

Free Wi-Fi
Free parking
Kid-friendly

Not available at this property

Pool
Fitness center
Verified guest reviews

What recent guests are actually saying

Reviews from travelers who stayed here in the last 12 months, grouped to help you spot the pattern quickly.

AA
Alexy Ayala Apr 17, 2026
8.0

Buen lugar y aún buen precio, 550 el día para 3 personas para 1 creo es de 350 buena ubicación a un costado de la terminal de autobuses hay taxis y transporte para desplazarte a 10 minutos del centro y de varios lugares turísticos de sancristobal habitaciones un poco pequeñas pero son cómodas, agua caliente buen internet regresaría sin duda

FR
Fernando Rivas Apr 15, 2026
8.0

Hotel económico ideal para pasar una noche o dos. Está junto a la terminal de autobus y abre las 24 horas. Pros: -Wifi (en las noches se alenta) -Agua caliente (tarda en salir) -Todo limpio -Hay baño en la habitación -Bien ubicado Contra: -El WC no tenía tapa/asiento -No es muy acojedor -Se escucha mucho el ruido de los demás cuartos, puertas abriendo/cerrando, gente hablando en los pasillos En resumen, es un lugar recomendado para pasar una noche después de un viaje largo. Precio muy accesible y suficiente para dormir bien y ducharse.

FR
Fernando Rosales Apr 11, 2026
8.0

Un buen lugar, limpio y con precios muy accesibles que te hacen volver. Apto para diversos bolsillos. Desde los $250 la habitación por noche en pareja. Aunque Falta algo de atención al huésped por parte de sus trabajadores, ya que el 31 Ago. 19 pedí algunas indicaciones y no se tomaron su debido tiempo; además de ser una ligera falta de respeto, ésas situaciones podrían dejar un mal sabor de boca para no regresar...

ZK
Zero Kaname Mar 23, 2026
10

Un hotel muy agradable. Perfecto para pasar la noche en comodidad y excelente para ir en grupos. El interior parece un laberinto con tanto pasillo y escaleras, lo cual lo hace divertido al verlo por primer vez. Completamente recomendado si quieres estar cerca de la zona de transportes y un poco alejado del centro con tanto ruido.

IV
Ivan Vásquez Mar 19, 2026
10

Pegado a la terminal de occ y muy accesible en cuanto al precio. Hay algunos en el centro cerca de los andadores que están iguales y cobran el doble

JEG
Jesus Eduardo Gómez Aguilar Mar 19, 2026
10

Es un lugar muy tranquilo y bonito el único defecto es que no tiene reservaciónes ya de ahí todo Bien

NW
Nathan West Mar 09, 2026
10

I didn't stay here (so I'm unable to talk about rooms and service in general) but I did make use of their luggage storage for a day. They are right next door to the ADO startion so super convenient - cost a fraction of ADO storage itself or any of the places on Stasher etc. At time of righting 30 pesos (per entire day!) for a normal carry on size, 50 pesos for my huge bag. Excellent service, you get issued a ticket etc.

CCV
Claudia Castillo Villa Feb 28, 2026
10

Cuenta con atención las 24 horas, las instalaciones son limpias... El costo es bastante económico. Yo pague $250 por un habitación sin tv... Y no tuve problemas con la facturación... Bastante eficiente.

MR
Monica Ramirez Feb 25, 2026
8.0

Está a un lado de la Central de Autobuses, muy Cerca del Centro, las habitaciones son amplias, cómodas, limpias, solo le hace falta un poco más de.mantenimiento para que luzca mejor. Muy amables los chicos que atienden.

JS
jen scott Feb 16, 2026
8.0

We've stayed here on 3 different occasions. Pros: convenient location, great room for the price (especially compared to others in the center), table and stool in each room, drinking water available up front, very clean. Cons: noise echoes throughout halls, strong smell from cleaning solution, have to run water for about 5 mins for it to get hot

Location & neighborhood

Where you'll find Hotel San Rafael

San Cristobal de las Casas, Chiapas, Mexico

Based on sightseeing, recreation, and getting around

  • San Cristobal de las Casas Bus Station 1 min Walk
  • Ángel Albino Corzo International Airport 1 hr 17 Car
Things to do nearby

Worth the walk or a quick ride

Curated spots travelers usually pair with a stay in Chiapas. Distances are rough real-world times, not straight-line.

Casa Na Bolom 2,008 reviews

Casa Na Bolom

Av. Vicente Guerrero 33, Barrio del Cerrillo, 29220 San Cristóbal de las Casas, Chis., Mexico

4.5 · Association / Organization
El Arcotete 2,864 reviews

El Arcotete

Carretera Rumbo aTenejapa km 8 Ejido Río, Del Arcotete N, Rìo Arcotete, 29200 San Cristóbal de las Casas, Chis., Mexico

4.7 · Ecological Park
Catedral de San Cristóbal de las Casas 4,057 reviews

Catedral de San Cristóbal de las Casas

Plaza 31 de Marzo Norte No. 3, Centro, 29200 San Cristóbal de las Casas, Chis., Mexico

4.6 · Catholic Cathedral
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